My SAMS Broadcaster is playing a song on the deck but the encoder says no audio.

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******   Now To Answer the Question   *******

First, check to make sure that the music file had not been moved.  Left-click on the song title and select “song info” then the settings tab.  Click the play button. If the file does not play that means the file has been moved and you will need to re-add the files into SAMS playlist. If the file plays move to the next step.

Song Info

Song Setting

Step Two:  Reconfigure SAMS

Close SAMS Broadcaster.

You will need to open the folder that contains the installation files. The location varies so you will need to search.

A good way is to left-click on the SAMS desktop icon and select “file location”. However, if it opens the folder that houses your desktop icons, this is not the folder you need. There are a few different places you will need to look. The folder is called SAMBC. In most cases it will be: C:\Program Files (x86)\SpacialAudio\SAMBC

SAMBC File Location

If they are not found here, you will (most likely) need help. Contact us.

 

Step Three: Reconfigure SAMS

Once the installation folder is open, you will need to look for the file shortcut called “Reconfigure”.

SAMBC Reconfigure

Double click on this file and it will walk you through the installation process. DO NOT make any changes, just click next until you get the “finish” button and click “finish”.

Reopen SAMS broadcaster.  The program should work fine now. If not, contact us or Spacial for further assistance.

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